Knowledge Base

Article 3819079

I am receiving an error 16097 when trying to open my Renaissance Learning program.


Product: Accelerated Grammar & Spelling, Accelerated Grammar & Spelling High School, Accelerated Math 2.x, Accelerated Reader 5.x, Accelerated Reader 6.x, Accelerated Vocabulary, Accelerated Writer, MathFacts in a Flash 1.x, Perfect Copy, Perfect Copy High School, STAR Early Literacy 1.x, STAR Math 1.x, STAR Math 2.x, STAR Reading 2.x

Platform: Macintosh, Windows

Last Updated: 6/7/2014


 

Issue: 

 

I am receiving an error 16097 when trying to open my Renaissance Learning program. The error message may state, “The data location is not compatible with this product”, and the serial number may display as “IFYO-UC0N-T1NU-ET0H-AV”.

 

Reason: 

 

You may receive this error when logged in with insufficient permissions to the data location, or the program or preference location.  It may also occur if the preference files become corrupt, or if there are any space limitations that have been exceeded.

 

Resolution: 

 

First, review the information in article #1694920 to verify permissions are set correctly for your Renaissance Learning data folder. If data is stored on a Macintosh OSX server, verify the data folder and all subfolders have read/write privileges for all users. If you are continuing to receive errors, continue with the other troubleshooting suggestions in this article.

 

On Windows 2000, XP, Vista, and Windows 7 workstations, ensure that all users have Full Control or Modify permissions to the program and preference location.

 

1)    Log in to the workstation as the Administrator.

 

2)    From Windows Explorer, open Local Disk (C:).

 

3)    Right-click on the program folder (for example, by default for Accelerated Reader, C:\AccReadr or: C:\Program Files\Renaissance Learning\Accelerated Reader), and select Properties.

 

4)    Click on the Security tab**.

 

5)    Select the group named Users (followed by the local computer name in parenthesis) or a group you have already set up containing the users that will access the software.

 

6)    In the Permissions section of your screen, in the Allow column, place a checkmark in the box next to Modify or Full Control.

 

7)    Click [Apply].

 

8)    Click [OK].

 

9)    Browse to the Preference location on the local drive.

 

Windows 2000/XP:

 

Navigate to C:\Documents and Settings\All Users\Application Data. Note: If you cannot see the Application Data folder in All Users: Choose Folder Options from the Tools menu, click on the View tab, and switch the bullet from Do Not Show hidden files and folders to Show hidden files and folders.

 

Windows Vista/Windows 7:

 

Navigate to C:\Program Data. Note: If you cannot see the Program Data folder: Press the <Alt> key on the keyboard. Choose Folder Options from the Tools menu, click on the View tab, and switch the bullet from Do Not Show hidden files and folders to Show hidden files and folders.

 

10) Right click on the Renaissance Learning folder, and select Properties.

 

11) Repeat steps 4 through 8.

 

On Windows 98 workstations, delete the preference files.  This will require you to re-register your application.

 

1)    Locate the ALSBigC.dat and ALSBigC.fpt files on the workstation receiving the error and delete them. You may have two sets of each of these files, one located at C:\Windows and the other located at C:\Windows\All Users\Application Data\Renaissance Learning. If so, delete both sets of files. Note:  If you cannot see the Application Data folder in All Users: Choose Folder Options from the Tools menu, click on the View tab, and switch the bullet from Do Not Show hidden files and folders to Show hidden files and folders.

 

2)    Open your management application.

 

3)    Select to register this product using a previous installation.

 

4)    Select your existing data location.

 

Note: If you are still receiving errors and your data is located on a server, make sure you do not have any hard drive space restrictions set for the users.  (For example: On Windows 2000/2003 servers, you can right-click on the drive where the data is located and select Properties, then click the Quota tab.  If a Quota is set, you will need to raise it or disable it.)

 

**On Windows XP, if you cannot locate the Security tab as an Administrator you will need to turn off Simple File Sharing. On Windows XP Home Edition, you will need to boot into safe mode, and then log in as Administrator or an Administrative User. For more information, see the following Microsoft knowledge base article: http://support.microsoft.com/kb/307874/en-us

 

Turning off Simple File Sharing on Windows XP:

 

1)    Right Click on Start and select Explore.

 

2)    Select Folder Options from the Tools menu.

 

3)    Click on the View tab.

 

4)    Locate “Use Simple File Sharing” and take the check out of the box.

 

5)    Click [Apply].

 

6)    Click [OK].

 


Keywords: 3819079, AR, error, 16097, disk, quota, rights, permissions, privileges, preferences, local, ZKBError

Accelerated Grammar & Spelling, Accelerated Grammar & Spelling High School, Accelerated Math 2.x, Accelerated Reader 5.x, Accelerated Reader 6.x, Accelerated Vocabulary, Accelerated Writer, MathFacts in a Flash 1.x, Perfect Copy, Perfect Copy High School, STAR Early Literacy 1.x, STAR Math 1.x, STAR Math 2.x, STAR Reading 2.x are trademarks of Renaissance Learning, Inc. and its subsidiaries, registered, common law, or pending registration in the United States and other countries.

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