I am receiving an error 16097 when trying to open my
Renaissance Learning program. The error message may state, “The data location
is not compatible with this product”, and the serial number may display as
You may receive this error when logged in with insufficient
permissions to the data location, or the program or preference location. It may also occur if the preference files
become corrupt, or if there are any space limitations that have been exceeded.
First, review the information in article #1694920 to
verify permissions are set correctly for your Renaissance Learning data folder.
If data is stored on a Macintosh OSX server, verify the data folder and all
subfolders have read/write privileges for all users. If you are continuing to
receive errors, continue with the other troubleshooting suggestions in this
On Windows 2000, XP, Vista,
and Windows 7 workstations, ensure that all users have Full Control or
Modify permissions to the program and preference location.
in to the workstation as the Administrator.
Windows Explorer, open Local Disk (C:).
on the program folder (for example, by default for Accelerated Reader,
C:\AccReadr or: C:\Program Files\Renaissance Learning\Accelerated Reader), and
on the Security tab**.
the group named Users (followed by the local computer name in parenthesis) or a
group you have already set up containing the users that will access the
the Permissions section of your
screen, in the Allow column,
place a checkmark in the box next to Modify or Full Control.
9) Browse to the Preference location on the
Navigate to C:\Documents and Settings\All Users\Application Data. Note: If you cannot see the
Application Data folder in All Users: Choose Folder Options from the Tools
menu, click on the View tab, and switch the bullet from Do Not Show hidden
files and folders to Show hidden files and folders.
Windows Vista/Windows 7:
Navigate to C:\Program Data. Note: If you cannot see the Program
Data folder: Press the <Alt> key on the keyboard. Choose Folder
Options from the Tools menu, click on the View tab, and switch the bullet from
Do Not Show hidden files and folders to Show hidden files and folders.
click on the Renaissance Learning folder, and select Properties.
11) Repeat steps 4 through 8.
On Windows 98
workstations, delete the preference files.
This will require you to re-register your application.
1) Locate the ALSBigC.dat and ALSBigC.fpt files
on the workstation receiving the error and delete them. You may have two sets
of each of these files, one located at C:\Windows and the other located at
C:\Windows\All Users\Application Data\Renaissance Learning. If so, delete both
sets of files. Note: If
you cannot see the Application Data folder in All Users: Choose Folder Options
from the Tools menu, click on the View tab, and switch the bullet from Do Not
Show hidden files and folders to Show hidden files and folders.
2) Open your management application.
3) Select to register this product using a
4) Select your existing data location.
Note: If you are still receiving errors and your
data is located on a server, make sure you do not have any hard drive space
restrictions set for the users. (For
example: On Windows 2000/2003 servers, you can right-click on the drive where
the data is located and select Properties, then click the Quota tab. If a Quota is set, you will need to raise it
or disable it.)
**On Windows XP,
if you cannot locate the Security tab as an Administrator you will need to turn
off Simple File Sharing. On
Windows XP Home Edition, you will need to boot into safe mode, and then log in
as Administrator or an Administrative User. For more information, see the
following Microsoft knowledge base article: http://support.microsoft.com/kb/307874/en-us
Turning off Simple File Sharing on Windows XP:
Click on Start and select Explore.
Folder Options from the Tools menu.
on the View tab.
“Use Simple File Sharing” and take the check out of the box.
Accelerated Grammar & Spelling, Accelerated Grammar & Spelling High School, Accelerated Math 2.x, Accelerated Reader 5.x, Accelerated Reader 6.x, Accelerated Vocabulary, Accelerated Writer, MathFacts in a Flash 1.x, Perfect Copy, Perfect Copy High School, STAR Early Literacy 1.x, STAR Math 1.x, STAR Math 2.x, STAR Reading 2.x are trademarks
of Renaissance Learning, Inc. and its subsidiaries, registered, common law, or pending registration in the United States and other countries.