Issue:

Reason:

Pop-up blocking software may be preventing your Renaissance application from functioning as designed.

Resolution:

If students are seeing the message when trying to work on MathFacts in a Flash in Home Connect, they will need to click the [Start] button.

If students are seeing the message when trying to work on MathFacts in a Flash or English in a Flash at school, refer to the instructions below to disable pop-up blocking for the browser you are using, or to set an exception to allow your Renaissance site .

Internet Explorer

1)    Open Internet Explorer.

2)    Click on the Tools Menu, then Internet Options.

3)    Click on the Privacy tab.

4)    Under the Pop-up Blocker section, remove the check from Turn on Pop-up Blocker or click on [Settings] and add your Renaissance website to the list of allowed sites. 

5)    Click [Close], then [OK].

Firefox

1)    Open Firefox.

2)    Click on the Firefox Menu (3 horizontal lines displayed as ), then select Options.

3)    Select the Privacy & Security panel and go to the Permissions section.

4)    Either uncheck the option to Block pop-up windows or click on [Exceptions] and add your Renaissance site as an exception.

5)    Click [Save Changes].

Chrome

1)    Open Chrome.

2)    Click on the icon to Customize and control Google Chrome (3 vertically stacked dots), then click on Settings.

3)    Click on "Advanced" at the bottom of the page to show the advanced settings.

4)    Under Privacy and security, click on "Site Settings", then locate the "Pop-ups and redirects" section and click it.

5)    If it shows "Blocked (recommended)", you can either click on that to change popups to be "Allowed" for all sites, or click [Add] next to the "Allow" section to add your Renaissance site as an exception.

For all other pop-up blockers, refer to the software publishers documentation.