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Article 5027514

Renaissance Accelerated Math assignments are missing some symbols, or have strange characters in place of the symbols, when printed from Adobe Reader 9.x or above on Windows computers.


Product: Renaissance Accelerated Math

Platform: Windows

Last Updated: 7/23/2019


Issue:

Renaissance Accelerated Math assignments are missing some symbols or have strange characters in place of the symbols, when printed from Adobe Reader 9.x or above on Windows computers. This may occur for practices that print after scoring with AccelScan, a NEO 2, or a Responder, and also for assignments that are printed or reprinted from the Assignment Book.

Note: If you are seeing this issue on Macintosh computers, see KB article #6846772.

Reason:

The font used for the assignment header is Arial, and the font used for problems and answer choices is Times New Roman. The fonts used for math symbols are Fences Plain, MT Extra, MT Plain, and Times New Roman. When assignments are direct printed, Adobe Reader X or XI may substitute Adobe Sans or some other font for all or part of the assignment. (This is more of an issue with large assignments and when printing for more than one student at a time.) When the math symbol fonts are converted from Fences Plain, MT Extra, or MT Plain to Adobe Sans, they appear as large bold lower or upper case letters, a small letter o with an umlaut, small letter i with an accent mark, or some other character. Assignment paging may display as 2!pg!4 instead of 1 of 3, 3!pg!4 instead of 2 of 3, etc.

Resolution:

You may use one of the following workarounds:

1)    Launch Adobe Reader on the teachers computer.

2)    Click on the Edit Menu in Adobe Reader and choose Preferences.

3)    Click on the General category for Adobe Reader 9 through X, or the Security (Enhanced) category for Adobe Reader XI and above, on the left.

4)    On the right, remove the check from "Enable Protected Mode at startup".

5)    Click [OK] to save the change, and close Adobe Reader.

Repeat these steps on every Windows computer that is used for direct printing Accelerated Math assignments.

OR

Click on Preferences under Accelerated Math, then the Printing preference, and uncheck "Embed fonts". Repeat for each class if the teacher is using a Windows computer. If you choose this option, check to be sure the following fonts are present in the c:\Windows\Fonts or c:\Winnt\Fonts folder on each computer used to generate assignments:

  • Arial

  • Fences Plain (or Fences Plain Medium)

  • MT Extra (or MT Extra Regular)

  • MT Plain (or MT Symbol Regular)

  • Times New Roman

If all the fonts above are not present, uninstall the RLPrint Plugin from Add/Remove Programs (if present), then reinstall the plugin from KB article #5745990, choosing the InstallShield Installer (.exe).

OR

Click on Preferences under Accelerated Math, then the Printing preference, and check "Preview assignments before printing them". Repeat for each class if the teacher is using a Windows computer.


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Renaissance Accelerated Math is a trademark of Renaissance Learning, Inc. and its subsidiaries, registered, common law, or pending registration in the United States and other countries.

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