Knowledge Base

Article 5192042

Resetting a NEO to factory defaults.


Product: NEO

Platform: Macintosh, Windows

Last Updated: 7/25/2019


Issue:

Resetting a NEO to factory defaults.

Reason:

Resetting a NEO to factory defaults will result in the following:

  • Deletes all AlphaWord Plus files.
  • Deletes all AlphaQuiz files.
  • Returns all System settings and SmartApplet settings back to the defaults.
  • Resets the master password (password protection will be turned off after resetting to factory defaults).

Resolution:

To reset the NEO to factory defaults:

1)   Start with the device turned off.

Note:  The NEO cannot be reset when it's plugged in via AC adapter.

2)   Press and hold the <right-shift> and <backspace> keys.

3)   While holding the <right-shift> and <backspace> keys, turn the unit on by pressing the <on/off> key.

4)   When the dialog "Are you sure you want to reset the AlphaSmart to factory defaults?" appears on the screen, press Y (for yes).

5)   Enter the reset password: tommy

Note: Sometimes multiple keystrokes can be registered while typing the reset password.  Make sure only one asterisk appears per letter typed.

6)   Press <Enter>.

Note: If you performed the factory defaults reset correctly, you should see Initializing AlphaSmart System.  If it was not done correctly, it will take you right back to the last file you were in and you will need to try it again.


Keywords: 5192042, tommy, reset, ZKBAlphaSmart

NEO is a trademark of Renaissance Learning, Inc. and its subsidiaries, registered, common law, or pending registration in the United States and other countries.

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