When printing a report from Renaissance web-based applications one of the
You are clicking on the printer icon in the browser tool bar
or choosing Print or Print Preview from the browser File Menu, instead of
clicking on the Print icon within the embedded Adobe Acrobat Reader frame.
Use the Print icon within Adobe Acrobat Reader.
Adobe Reader X and XI
If you are using Adobe Reader X or XI, the toolbar might not
be visible. By default, the toolbar floats over the PDF when viewing a PDF in a
browser. To activate the floating toolbar in order to print or save the PDF,
move the mouse across the center of the screen, towards the bottom. You may
also click the Adobe trefoil icon in the toolbar or just press <F8> on
your keyboard to temporarily show the toolbar within the embedded PDF window.
If you are using Adobe Reader X version 10.0.x, 10.1.1 or
11.x and would like the toolbar to show by default, follow these steps:
1) Launch Adobe
Reader X or XI.
2) Click on the
Edit Menu and choose Preferences.
3) Click on the
Internet category on the left.
4) On the right
side, under Web Browser Options, uncheck the box to Display in Read Mode by
5) Click [OK] and
close Adobe Reader X or XI.
Note: Changing this preference has no effect in Adobe
Reader X version 10.1.0. If you have installed that version either upgrade to
version 10.1.1 or 11.x or use one of the other workarounds.