Knowledge Base

Article 6104849

The Renaissance Wireless Server Utility Administrator PIN is unknown and needs to be reset.


Product: 2Know! Classroom Response System, 2Know! Toolbar, AccelTest 2.x, AccelTest 3.x, AlphaSmart Manager, NEO 2, Renaissance Responder

Platform: Macintosh, Windows

Last Updated: 5/10/2019


Issue:
The Renaissance Wireless Server Utility Administrator PIN is unknown and needs to be reset.

Reason:
The default Administrator PIN is 1234.  If the Administrator PIN has been changed from the default and is unknown, there is no backdoor PIN that can be used to login.

Resolution:

1)    Close out of the Renaissance Wireless Server Utility if it is currently open.

2)    Force quit the Renaissance Wireless Server using the instructions listed below.

Windows

Press <Ctrl>+<Alt>+<Delete> and start the Task Manager.  Switch to the Processes tab and highlight the process named Renaissance Wireless Server.exe.  Click the [End Process] button, and then close the Task Manager.

 

Macintosh

Navigate to the local Hard Drive | Applications | Utilities and open Activity Monitor or Process Viewer.

 

 If using Activity Monitor, click on Wireless Server in the list. Click on the Quit Process icon located above the list, then [Force Quit]. (Tip: If you dont see Wireless Server in the list, click on All Processes from the drop-down menu.)

 

 If using Process Monitor, click on Wireless Server in the list. Click on the Processes menu and choose Quit Process, then [Force Quit]. (Tip: If you dont see Wireless Server in the list, click on All Processes from the drop-down menu.)

3)    Navigate to the following location:

Windows

Windows 2000/ XP: C:\Documents and Settings\All Users\Application Data\Renaissance Learning
Windows Vista/7/8/8.1/10: C:\ProgramData\Renaissance Learning

Macintosh

Local Hard Drive | Library | Application Support | Renaissance Learning

4)    Rename or delete the file com.renlearn.wirelessserver.prefs.

5)    Open the Renaissance Wireless Server Utility and log in with the default PIN number of 1234.

Note: In addition to the PIN number, the com.renlearn.wirelessserver.prefs file also holds the Network Name and Encryption settings.  If this file is renamed or deleted, the Network Name will default back to Renaissance Receiver, and Encryption will be set to Off.


Keywords: 6104849, forgot, password, admin, pin, locked, out, reset, ZKBAlphaSmart, ZKBCRS

2Know! Classroom Response System, 2Know! Toolbar, AccelTest 2.x, AccelTest 3.x, AlphaSmart Manager, NEO 2, Renaissance Responder are trademarks of Renaissance Learning, Inc. and its subsidiaries, registered, common law, or pending registration in the United States and other countries.

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