Issue:

Allowing access to Renaissance resources for your Renaissance web-based software.

Resolution:

Your district or school network may have a firewall, proxy server, or content filtering software that could prevent access to resources that are used by your Renaissance web-based software. To be sure the software functions as designed, you should whitelist (add as allowed resources) the list of domains below within your firewall, proxy, or content filtering software. Be sure to allow inbound and outbound http and https communication.

If renaissance-go.com is part of your Renaissance site address, you must also allow WebSocket traffic in order for some areas of the software to function properly, including Star CBM and generating PDFs from reports.

Note: Some firewall, proxy, or content filter vendors use different syntax for wildcard domains. If you are having difficulties whitelisting the domains, please contact your vendor for assistance.

*.renlearn.com (if renlearn.com is part of your Renaissance site address)

*.renlearn.co.uk (if renlearn.co.uk is part of your Renaissance site address)

*.renlearn.com.au (if renlearn.com.au is part of your Renaissance site address)

*.renlearn.co.kr (if renlearn.co.kr is part of your Renaissance site address)

*.renaissance.cn (if renaissance.cn is part of your Renaissance site address)

*.renaissance-go.com (if renaissance-go.com is part of your Renaissance site address) Note: Added October 2017

*.appsync-api.us-east-1.amazonaws.com (if zone05, zone51, or zone53 is part of your Renaissance site address) Note: Added September 2020

*.iot.us-east-1.amazonaws.com (if zone05, zone51, or zone53 is part of your Renaissance site address) Note: Added September 2020

*.appsync-api.us-west-2.amazonaws.com (if zone08, zone20, zone50, or zone52 is part of your Renaissance site address) Note: Added September 2020

*.iot.us-west-2.amazonaws.com (if zone08, zone20, zone50, or zone52 is part of your Renaissance site address) Note: Added September 2020

*.renlearnrp.com

*.renaissance.com

ajax.googleapis.com

ajax.aspnetcdn.com

*.pendo.io

cdnjs.cloudflare.com (if renaissance-go.com is part of your Renaissance site address)

fonts.googleapis.com (if renaissance-go.com is part of your Renaissance site address)

Also include the following domains if you want to allow students/teachers to access any of these third party instructional resources:

betterlesson.com

engageny.org

khanacademy.org

media4mathplus.com

oercommons.org

sascurriculumpathways.com

youtube.com

Note: If your hosted URL begins with 'https://global-zone' and you're using Lightspeed, you will also need to exclude these domains from decryption in order to properly allow access. To exclude from decryption, access the Relay.school Website, then go to Global-Settings-General and go to the section called 'Exclude from Decryption'. Add the domains listed in this document.

By User-Agent

If you filter internet traffic by user-agent, you may need to allow access to the following depending on what software and devices are used within the schools: